This role of the Customer Enablement Officer works as part of the Technology team to ensure that our people have the best experiences in their use of technology and that the technology is fit for purpose and meets the needs of the outcomes that our people want to achieve.

Key responsibilities include:

· Ensure that staff use technology in a way that gives them the best experiences.

· Help staff enable operations and processes using technology

· Support users in adopting changes to digital solutions & processes.

· Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.

· Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.

· Facilitating targeted workshops that involve specific delivery of knowledge sharing around current/new functionality in our digital solutions.

About You

You will have experience of:

· Good Experience working in a customer/business partner-facing role

· Some Experience of working in a technology delivery/support role

· Excellent interpersonal and collaboration skills to involve a diverse group of stakeholders – which is key to the role.

· Skilled at requirement gathering and problem-solving.

To fulfil the role, you must be resident in the UK and have the right to work in the UK