Email: | Tel: 01227 639768

Tel: 01227 639768

Supporter and Office Manager

Location: Croydon (Work at least 2 days from the Office)

Salary expectation: £27,000 to £30,000

Application deadline: Fri 10th November

This is a full-time role

Contract: Permanent

About African Child Trust (ACT)
ACT is a small but growing international development charity with a Christian ethos and ambitious goals. We are marking this year our 25th anniversary. ACT was formed in 1998 to advance the education of disadvantaged children and orphans in Africa and to relieve poverty among widows and women-led households in need. We educate and support the children from primary school through to university or other tertiary education, so that they can reach their potential in life. We empower widows and women in need through training

to generate income so that they can sustain their families. We work mostly in rural and deprived communities in Africa with community-based partners to carry out our projects.

We are working in 8 African countries namely, Burkina Faso, Congo DR, Kenya, Malawi, Nigeria, Tanzania, Uganda and Zambia.
Our Strategy and the Supporter & Office Manager role.

It’s an exciting time of development and growth at ACT. We are making progress on our 5-year plan to expand our programmes and significantly increase the numbers of children and women that benefit from our projects in Africa. We now need to strengthen our
supporter management and donor relationships, while also managing and appreciating our volunteers and a small office. To that end, we have a vacancy for a Supporter & Office Manager position to strengthen our small team.

This role will suit a person with proven experience in supporter/donor management and office administration. It provides an exciting opportunity with scope for the post holder to strengthen our supporter base and implement a volunteer resource mobilisation strategy
to increase capacity and build up our small team. This role requires a competent, organised, caring and confident person, who will be able to inspire people to catch the vision of ACT and to support our work.

Main purpose of the job

The successful applicant will be responsible for managing our supporters and donor services, keeping supporters and donors informed about their sponsored children and/or funded projects. Working alongside the UK Director, they will help to develop connections and opportunities and be involved in the overall strategic development of the charity. They will need to be a self-starter, well organised, able to manage their own workload and drive forward the work in close team working with the Director.

Key Responsibilities

Supporter /Donor Management:

• To be the first point of contact for all enquiries and interest in the work of the charity, specifically about how to support the charity, sponsoring a child or children and or donating to the work of the charity. To deal with such enquires enthusiastically, sympathetically, and efficiently.
• To communicate appropriately and respond to verbal or written enquiries from supporters, potential supporters, partners in Africa and other stakeholders in the UK and abroad.

• To liaise with our partners overseas in Africa as required. To obtain information from them that is required to provide periodical and regular updates to donors and child sponsors about their supported children and /or projects.
• To support the development of the ACT alumni network overseas.
• To manage and update the charity CRM database – A key tool for the position holder.

Administration & Volunteer Management:

• To manage existing processes, policies and procedures and upgrade or initiate new ones for the efficient running of the office.
• To update and manage records, correspondence, and documentation, and maintain secure electronic operations filing system on Google platform
• To manage volunteers, interns and placement students’ recruitment and provide induction and support.
• To support the charity’s communications and social media strategy.
• To support fundraising events.
• To maintain friendly working environment and ensure that the health and safety of staff in the office meet statutory requirements.

Person specification
• Excellent coordination and organisational skills
• Excellent relationship management skills
• Ability to develop and manage people efficiently (mainly volunteers)
• Excellent verbal and written communication skills
• Able to act on own initiative and work to deadlines.
• Creative and confident in putting forward and discussing new ideas
• Demonstrable experience of producing high-quality written content.
• Track record of working under pressure
• Keen to build and develop the role as suits the needs of the organisation
• Computer literacy and the ability to work with a CRM database

This post is covered by a genuine occupational requirement and applicants will be expected to clearly demonstrate that they are in complete sympathy and actively support all aspects of the African Child Trust faith and ethos statement.

To apply
Please email your CV accompanied by a supporting statement to demonstrate your suitability for the role and how your experience matches the person specification.
Also, highlight your most relevant, recent experience for this role.
To send click APPLY NOW below

Interview: This will be arranged with shortlisted candidates (In person or virtual).

Use of CVs
Our policy is to recruit our employees based on their suitability for the work to be done. All CVs received prior to the closing date of the role will be considered providing they are accompanied with a covering letter. CVs will be kept in line with our Data Retention Policy, as required by the General Data Protection regulations.

For more information visit our website:

African Child Trust
40 Tamworth Road
Croydon CR0 1XU

Deadline: Fri 10th November